Links

Knowledge Management

The Knowledge Management Network

"http://www.brint.com/km/"

Book recommendation

"The New Knowledge Management: Complexity, Learning and Sustainable Innovation" by Mark W. McElroy

Computer Supported Collaborative Work/Groupware

A Manager's Guide to Computer Supported Collaborative Work (also known as Groupware), by John H. Saunders, Ph.D.

"http://www.johnsaunders.com/papers/cscw.htm"

Book recommendation:

"Cultivating Communities of Practice" by Etienne Wenger, Richard McDermott, and William M. Snyder

User-centered Design

Usability.gov: “Your guide for developing usable & useful Web sites”

Book recommendation

"User-Centered Design: An Integrated Approach"; by Karel Vredenburg, Scott Isensee, and Carol Righi

Human Performance Improvement

International Society for Performance Improvement (ISPI)

"http://www.ispi.org/"

Book recommendation

"Performance Consulting: Moving Beyond Training" by Dana Gaines Robinson and James C. Robinson